In 2013, 93% of critical illness claims were paid out by the provider.
|Total value of claims paid:||£33.2million|
|Average claim value paid:||£90,112 (UK homeowners have an average £95,993 outstanding on their mortgages according to the Moneywise Consumer Opinion Survey 2013|
|Highest claim value paid:||£1.5 million - this was a miltiple sclerosis claim from a 47 year old male, IT Director, using the tele-claims service|
|Average age at claim:||48 years old|
|Average age of policy at claim:||65 months|
|Claims declined - split of claims
Volume of claims declined due to not meeting the definition:
|Volume of claims declined due to misrepresentation:|
Main reasons for claim:
"Other" includes critical illness such as coronary artery by-pass graft, motor neurone disease, Parkinson's disease and rheumatoid arthritis.